Customer Promise

Our values are the guiding principles of our customer service.

Accountability

  • We take responsibility of our services
  • We keep our promises to our stakeholders
  • We maintain confidentiality and privacy

Equality

  • We treat all our external stakeholders equally
  • We always do our best to earn the trust of our stakeholders

Openness

  • We share information freely
  • We communicate in an understandable and timely manner
  • We encourage free exchange of ideas as well as receiving feedback

Proactivity

  • We listen to our customers and act on their feedback
  • We continuously develop our services to meet future needs

eSett will carry out your imbalance settlement effectively and reliably, allowing you to focus on your core business. We will develop our services constantly to maintain our position as the forerunner in advanced services for the energy market. We will provide you correct, sufficient, and clear information in a timely manner. We are open and professional in our communication and always ready to help you.